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Talks with your customers. Acts in your systems.
Abbie doesn't just converse: she executes.
Abbie is the Abbiamo.ai AIE agent. She talks with a company's customers and acts in its systems to carry out business processes end to end, with expert judgment and a human touch, within the mandate the client gives her.
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Complete processes
Resolves from start to finish
Collections, support, customer service, scheduling and onboarding, 24 hours a day. The available processes depend on each implementation.
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Systems
Checks and records in your systems
Works on the connected systems you already have, not on a copy or on her memory. Abbie is not a system: she doesn't hold the truth of your business; she looks it up in your systems.
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Actions
Executes Abbi Actions
Predefined operations with a verifiable outcome, such as generating a payment link or creating a ticket.
Explore the actions → -
Escalation
Transfers to a person
When the user asks, when she detects vulnerability or when the case exceeds her mandate, with the full context.
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Channels
On the channels you already use
Voice, WhatsApp, web chat, email, SMS and social media, depending on what each implementation enables.
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Traceability
What she promises, she does
What Abbie promises in the conversation is recorded in the system.
What she promises on the call, she does in the system.
Illustrative example, not an existing deployment.
AbbieAIE agent
Autonomous within her mandate. Transparent in the results.
She proposes the action and a human agent executes it.
Locks that no level relaxes.
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Hiding that it is AI
She never poses as a human.
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Stating without a source
She only says what is in an authorized, current source.
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Making up figures
She does not make up, estimate or calculate prices, balances, rates, deadlines or offers.
Why Abbie does not make things up → -
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Creating policies
She does not create new options, conditions or policies.
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Asking for credentials
She never asks for passwords, PINs, CVVs or tokens.
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Applying pressure
She does not make contact outside permitted hours, and she does not pressure or threaten.
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Switching languages
She does not switch languages without the user's confirmation.
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Learning on her own
She improves only when a person approves a learning.
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Deciding for your company
She does not approve, deny or set conditions on credit, employment or access to services on her own: she informs, records and escalates. The decision belongs to your company and remains explainable from its source.
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Faking emotions
She does not fake emotions or make anyone believe she is a person.
Seven consoles in Abbi Studio, one auditable framework.
Abbie exercises her judgment within a framework the client defines. She is governed through configuration, not code.
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Console
Entity
Who Abbie is for each client.
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Console
Training
What she knows and what she can do.
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Console
Deployment
What she has to achieve, with whom, where and when.
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Console
Evaluation
What she achieved and what gets corrected, with human approval.
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Console
«Actions»
Which operations exist and with what maximum limits.
See the seven consoles → -
Console
«Tasks»
Abbi Tasks combine published «Actions» into a sequence with a verifiable outcome; they are composed by Abbiamo.ai, partners and their clients.
Meet Abbi Tasks → -
Console
«Flow»
Chains «Tasks» into a complete process, with conditions, detours and the point where a person steps in. A «Flow» never expands what its «Tasks» and «Actions» allow.
Meet Abbi Flow →
Speed with a human touch.
Abbie amplifies your team's capacity; she does not replace people. If you wish, we propose a program to reassign or train your team. She resolves processes end to end and leaves in your systems what she agreed with each customer.
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Benefit
Processes resolved, not just answered
She collects, serves, supports, schedules and guides onboarding from start to finish, 24 hours a day, in the processes each implementation enables.
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Benefit
What she promises stays in the system
She checks and records in the connected systems, not in a copy or in her memory.
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Benefit
Autonomy that is earned
She starts by suggesting and moves up action by action as the results build confidence.
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Benefit
Results in data
The Abbi Studio Evaluation console shows what she achieved and what was corrected, with human approval.
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Benefit
Governance without code
A business expert configures her in Abbi Studio, without touching the model.
Meet Abbi Studio → -
Benefit
Your team, for what requires a person
She escalates with the full context, so no one has to repeat their case.
Fact sheet, Abbie at a glance.
What Abbie is, what she works with and how she is governed.
- Category
- AIE agent (Cognitive Autonomous Intelligent Entity). To the end user she introduces herself as the artificial intelligence assistant of the company serving them.
- Counterpart
- The company's customers.
- Engine
- AbbiAI: orchestrates models, sources and tools according to the task.
- Processes
- Collections, support, customer service, scheduling and onboarding, depending on each implementation.
- Contact channels
- Voice, WhatsApp, web chat, email, SMS and social media, depending on what each implementation enables.
- Languages
- Neutral Latin American Spanish and US English. She does not switch languages without the user's confirmation.
- Autonomy
- Per action: suggests, executes with confirmation or executes on its own. Each higher level limits the one below.
- Actions
- Abbi Actions: predefined operations with a verifiable outcome.
- Integration
- The client's connected systems, a catalog microapp or a mixed approach.
- Government
- Abbi Studio: seven consoles (Entity, Training, Deployment, Evaluation, «Actions», «Tasks» and «Flow»). Through configuration, not code.
- Escalation
- To a person when the user asks, when she detects vulnerability or when the case exceeds her mandate.
- Traceability
- Every decision can be traced back to the rule or source that produced it.
- Learning
- Only when a person approves a learning.
- Data
- Minimization, encryption in transit and at rest, configurable retention and separation per client.
- Deployment
- Four data sovereignty levels, subject to technical and contractual evaluation.
- Reference standards
- Designed following ISO/IEC 42001 and the NIST AI Risk Management Framework, with the EU AI Act as a reference; PCI DSS requirements for payments and HIPAA safeguards for healthcare.
Design sheet: the delivered capability is specified in each implementation.
An AIE agent for your operations, with a clear place for every person.
Abbie converses with your customers. Your team defines the mandate, supervises the results and handles what requires a person.
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Who decides
Operations and collections management
More service hours and more volume handled in the processes it chooses, 24 hours a day. Abbie amplifies the team's capacity and every result is visible in data.
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Who reviews
Risk and compliance
Explicit rules that no deployment relaxes. Every decision can be traced back to the rule or source that produced it.
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Who governs
Business expert who configures
Defines rules, sources, actions and degree of autonomy in the Abbi Studio consoles, through configuration, without touching the model.
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Who supervises
Supervisor
Launches and pauses deployments, scores conversations and approves learnings. Abbie improves only with that approval.
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Who receives
The human agent
Receives the cases that need a person, with the full context, so the customer doesn't have to repeat anything.
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Who converses
Your customer
Gets things resolved on the channel they already use, knows from the greeting that they are talking to an AI and, if they ask for something outside the mandate, Abbie follows the route you configured (a human agent or a rerouting process).
One conversation, from start to outcome.
Illustrative example: a customer has a pending payment and Abbie contacts her in a collections process. This is what each step looks like.
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Step 1
Introduces herself as AI
«Hi, María. I'm Abbie, the company's artificial intelligence assistant». She names the specific situation, without generic formulas.
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Step 2
Checks the source
She reviews the balance and the current options in the connected system. She does not calculate or estimate figures.
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Step 3
Offers approved options
She acknowledges the difficulty and proposes alternatives from the deployment's menu. A firm, respectful tone, without pressure.
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Step 4
Executes the action
She records the promise to pay and generates the payment link with Abbi Actions, at the configured degree of autonomy.
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Step 5
Leaves everything recorded
What she agreed is saved in the system. The decision can be traced back to the rule or source that produced it.
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Step 6
Closes or escalates
If she detects vulnerability or the case exceeds her mandate, she hands over to a person on the team with the full context.
Illustrative example, not an existing deployment. The available processes, channels and actions depend on each implementation.
The seven skills, applied to every conversation.
The emotional and the ethical are set in the entity and do not change per deployment. The cognitive and the linguistic are fine-tuned in each task.
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Skill
Cognitive
Understands, remembers and diagnoses each case, anchored in approved data.
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Skill
Metacognitive
Knows when she doesn't know: says so or escalates.
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Skill
Linguistic
Converses clearly, handles objections and steers toward the objective.
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Skill
Creative
Adapts the form and combines approved options. Never makes up the substance.
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Skill
Emotional
Functional empathy and self-control. Never fakes emotions or uses them to pressure.
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Skill
Moral and ethical
Explicit, auditable rules that no one relaxes.
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Skill
Autonomous
Decides the next step and executes with Abbi Actions, within her mandate.
The seven skills describe Abbie's design objective. Each one is configured, tested and measured in each implementation.
Pricing, in one place.
The price, a calculator to estimate your month and what is quoted separately are on the pricing page.
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Pricing
How much it costs
The price of the agent and of usage, on a single page.
See pricing → -
Calculator
Estimate your month
Move the controls to match your operation's volume.
Calculate → -
Contact
Request your quote
Tell us about your process and we will connect you with the right partner.
Let's talk about your operations →
Abbie in your industry, step by step.
Detailed cases with the situation, how it is resolved, the actions, the controls and the verifiable outcome. Illustrative examples.
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Industry
Banking and financial services
Collections, payment agreements and disputes.
See cases → -
Industry
Insurance and healthcare
Policies, claims, appointments and sensitive data.
See cases → -
Industry
Telecommunications, energy and mining
Support, collections, activations, outage reports and field safety.
See cases → -
Industry
Government and BPO
Procedures, case numbers, quality and after-hours capacity.
See cases →
Products and services, one shared approach.
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AIE agent
Caddie
Caddie guides you. You decide, within the rules.
Meet Caddie → -
Platform
Abbi Studio
Design the agent: prompt, context and rules. For Abbie, for your platform or for your human team.
Meet Abbi Studio → -
Inside Abbi Studio
Abbi Actions
Predefined actions with verifiable outcomes.
Explore the actions → -
Inside Abbi Studio
Abbi Tasks
Ordered combinations of Abbi Actions that deliver a complete outcome.
Meet Abbi Tasks → -
Inside Abbi Studio
Abbi Flow
Chains «Tasks» into a complete process, with conditions, detours and the point where a person steps in.
Meet Abbi Flow → -
Verifier
Abbi PitWall
Verifies, diagnoses and improves your agents in live operation.
Meet Abbi PitWall → -
Services
Microapps, consulting and implementation
Design and rollout based on a diagnosis.
See services →
Put Abbie to work in your process.
Tell us which process you want to improve.
Let's talk about your operations →or write to us at hola@abbiamo.ai