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Caddie guides you. You decide, within the rules.
Your team serves the customer. Caddie guides, verifies and prevents critical steps from being skipped.
Caddie is the Abbiamo.ai AIE agent who works alongside human agents. He gathers the context, recommends the answer and the next action with its source, prepares the operation and verifies that the rules are followed. The human agent keeps the conversation and the decision.
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Role 1
Supervision
Gives the supervisor a view of the interactions, their risks and when to step in.
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Role 2
Colleague with context
Brings the current data and proposes the answer, with its source.
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Role 3
Next-action guide
Recommends the step, keeps the checklist and prepares the operation; the human agent authorizes.
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Role 4
Quality evaluation
Evaluates eligible interactions with evidence, checked against human review.
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Role 5
On-the-job training
Specific feedback at closing and onboarding mode for new human agents.
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Role 6
Policy control
Recommends, alerts or blocks: prevents recording, sending or closing if a mandatory requirement is missing.
Every mandatory step, verified before moving forward.
Illustrative example. If a requirement is missing, Caddie blocks progress; the exception is authorized by someone with explicit permission and is traced.
CaddieAIE agent
He never takes the club for the player. And he doesn't let a violation happen.
Proposes the answer and the next action, with its source.
He prepares and controls. The human agent decides.
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Degree
Automatic lookup
Reads what the human agent has permission to see.
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Degree
Prepares
Gets the operation ready; the human agent authorizes it.
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Degree
Controls
Recommends, alerts or blocks according to the rules.
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Does not exist
Executes on its own
Caddie does not execute, on the human agent's behalf, any action that commits the customer.
Locks that no level relaxes.
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Lock
Executing without authorization
Nothing that commits the customer or writes to their systems without a human agent.
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Lock
Talking with the end customer
He does not take over the conversation; the customer talks with a person.
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Lock
Stating without a source
Nothing outside an authorized, current source; he does not make up prices, balances, deadlines or policies.
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Lock
Inferences as facts
Distinguishes confirmed, pending confirmation and unavailable.
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Lock
Self-releasing blocks
The human agent cannot release themselves from a block.
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Lock
Sanctioning without review
He does not give a person a final score without human review.
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Lock
Data outside permissions
He does not ask for or display passwords, PINs, CVVs, tokens or data outside permissions.
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Lock
Learning on his own
He improves when a person approves a learning.
Start with Caddie. Move to Abbie when you decide.
Moving from Caddie to Abbie is not a switch: an Abbie profile is created that reuses what was trained in Caddie, and it is validated like any other profile.
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Step
Caddie alongside your team
Sources, procedures, control rules and quality rubric trained on your operations.
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Step
Abbie profile
Created by reusing what was trained in Caddie.
Meet Abbie → -
Step
Validation
The profile is validated like any other Abbie profile before going live.
Empowers the human agent without taking away the decision.
Caddie enforces the rules before the error happens, and your team keeps the conversation and the decision. Technology should help the people who work, not force them to keep pace with the machine: Caddie adapts to the human agent, not the other way around.
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Benefit
Better decisions, with their source
Every recommendation comes with the current data and the source that backs it.
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Benefit
Compliance before the error
Blocks recording, sending or closing when a mandatory requirement is missing.
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Benefit
Quality with evidence
Evaluates eligible interactions and checks the result against human review.
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Benefit
On-the-job training
Specific feedback at closing and onboarding mode for new human agents.
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Benefit
Focused supervision
The supervisor sees the interactions, their risks and when to step in.
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Benefit
A path toward Abbie
What was trained in Caddie is reused to create an Abbie profile.
Meet Abbie →
Fact sheet, Caddie at a glance.
What Caddie is, whom he assists and what he controls.
- Category
- AIE agent (Cognitive Autonomous Intelligent Entity) who works alongside human agents.
- Counterpart
- The human agent, the supervisor and the quality and training teams. He does not talk with the end customer.
- Engine
- AbbiAI: orchestrates models, sources and tools according to the task.
- Where he lives
- On the work screen of the human agent, the supervisor and the quality team.
- Roles
- Supervision, colleague with context, next-action guide, quality evaluation, on-the-job training and policy control.
- Autonomy
- Automatic lookup, prepares (the human agent authorizes) and controls (recommends, alerts or blocks). «Executes on its own» does not exist in Caddie.
- Actions
- Prepares Abbi Actions for the human agent to authorize.
- Blocks
- Prevents moving forward if a mandatory requirement is missing. Exceptions require explicit, traceable permission.
- Languages
- Neutral Latin American Spanish and US English.
- Government
- The same seven Abbi Studio consoles as Abbie, with his own entity type and an autonomy ceiling fixed at «prepares».
- Training
- Sources, procedures, actions, control rules and quality rubric.
- «Flow»
- Caddie also follows a «Flow».
- Notices to the end customer
- Recording, transcription or AI assistance according to each country's regulations.
- Learning
- Only when a person approves a learning.
- Deployment
- Four data sovereignty levels, subject to technical and contractual evaluation.
- Reference standards
- Designed following ISO/IEC 42001 and the NIST AI Risk Management Framework, with the EU AI Act as a reference.
Design sheet: the delivered capability is specified in each implementation.
Alongside your team, on every human agent's work screen.
Caddie lives on the work screen of the human agent, the supervisor and the quality team. The customer talks with a person.
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Who serves
The human agent
Receives the current data with its source, the proposed answer and the prepared operation. Keeps the conversation and the decision.
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Who is starting
A new person on the team
Works in onboarding mode: guidance with an explanatory tone and specific feedback at closing.
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Who supervises
Supervisor
Sees the interactions, their risks and when to step in, in a brief summary.
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Who evaluates
Quality and training
Receives evaluations with evidence and carries out the human review. No final score without that review.
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Who decides
Operations management
Defines rules, processes and blocking points. Their team decides and acts better, without skipping critical steps.
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Who converses
Your customer
Talks with a person. Receives the recording, transcription or AI assistance notices according to the regulations of their country.
One interaction, step by step, with the human agent in charge.
Illustrative example: a customer calls to agree on a promise to pay and a person serves them with Caddie at their side.
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Step 1
Gathers the context
When the interaction opens, he shows the current data the human agent has permission to see, with its source.
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Step 2
Recommends
One recommendation at a time: first the action, then the why and the source. He distinguishes confirmed, pending confirmation and unavailable.
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Step 3
Supports the conversation
If he detects tension, he suggests how to handle it. The person stays in charge of the call.
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Step 4
Verifies the checklist
The customer's identity has not yet been confirmed: Caddie prevents recording. The exception can only be authorized by someone with explicit permission.
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Step 5
Prepares the operation
He gets the Abbi Action ready to record the promise to pay. The person reviews it and authorizes it.
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Step 6
Closes and gives feedback
The trace of the decision remains. Feedback arrives at closing and the evaluation goes to human review.
Illustrative example, not an existing deployment. Caddie prepares and controls; the human agent decides and authorizes.
The seven skills, at the service of the human agent.
Caddie uses the same seven skills as Abbie, with a different counterpart and a different mandate: he guides, prepares and controls.
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Skill
Cognitive
Understands the case and gathers the context the human agent has permission to see.
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Skill
Metacognitive
Recognizes uncertainty and asks for evidence or review.
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Skill
Linguistic
Writes clear answers, adapted to the channel.
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Skill
Creative
Adapts the form and offers approved alternatives. Never makes up the substance.
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Skill
Emotional
Detects tension and suggests how to handle it. Does not diagnose emotions.
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Skill
Moral and ethical
Applies auditable rules and blocks whatever breaks them.
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Skill
Autonomous
Decides what to show, alert or block, and prepares the operation.
The seven skills describe Caddie's design objective. Each one is configured, tested and measured in each implementation.
Pricing, in one place.
The price, a calculator to estimate your month and what is quoted separately are on the pricing page.
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Pricing
How much it costs
The price of the agent and of usage, on a single page.
See pricing → -
Calculator
Estimate your month
Move the controls to match your operation's volume.
Calculate → -
Contact
Request your quote
Tell us about your process and we will connect you with the right partner.
Let's talk about your operations →
Caddie in your industry, step by step.
Detailed cases with the situation, how it is resolved, the actions, the controls and the verifiable outcome. Illustrative examples.
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Industry
Banking and financial services
Collections, payment agreements and disputes.
See cases → -
Industry
Insurance and healthcare
Policies, claims, appointments and sensitive data.
See cases → -
Industry
Telecommunications, energy and mining
Support, collections, activations, outage reports and field safety.
See cases → -
Industry
Government and BPO
Procedures, case numbers, quality and after-hours capacity.
See cases →
Products and services, one shared approach.
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AIE agent
Abbie
Talks with your customers. Acts in your systems.
Meet Abbie → -
Platform
Abbi Studio
Design the agent: prompt, context and rules. For Abbie, for your platform or for your human team.
Meet Abbi Studio → -
Inside Abbi Studio
Abbi Actions
Predefined actions with verifiable outcomes.
Explore the actions → -
Inside Abbi Studio
Abbi Tasks
Ordered combinations of Abbi Actions that deliver a complete outcome.
Meet Abbi Tasks → -
Inside Abbi Studio
Abbi Flow
Chains «Tasks» into a complete process, with conditions, detours and the point where a person steps in.
Meet Abbi Flow → -
Verifier
Abbi PitWall
Verifies, diagnoses and improves your agents in live operation.
Meet Abbi PitWall → -
Services
Microapps, consulting and implementation
Design and rollout based on a diagnosis.
See services →
Give your team a Caddie.
Tell us which operation you want to guide.
Let's talk about your operations →or write to us at hola@abbiamo.ai