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Enterprise AI agents

AI that is accountable.

AI agents (AIE) for regulated entities —banking, finance, insurance, health, energy, mining, telco and government— and the BPOs that serve them.

Abbie · speaking
Hi, I'm Abbie, an enterprise AI agent from Abbiamo.ai: an AIE agent, a Cognitive Autonomous Intelligent Entity (AIE).
Why Abbie doesn't make things up Let's talk about your operations

Built following ISO/IEC 42001 · EU AI Act as a reference · NIST AI Risk Management Framework · PCI DSS · HIPAA · Each country's data protection law

01Why we exist

We believe AI that works with people's money, health and data must be accountable.

Just like the people it helps. And we believe technology is measured by how it treats people: that's why we take away tasks, not people. From that conviction come six ways of doing things differently, each with its proof.

  • How 1

    It doesn't make things up

    The model writes; the rules decide. A price, a balance or a deadline only comes from your sources; if there is no support, it says so and escalates. Proof: the answer hierarchy and the source logged for every answer in the Evaluation console (planned design).

    Why Abbie doesn't make things up →
  • How 2

    Built for those who are held accountable

    From the ground up, following ISO/IEC 42001, the EU AI Act as a reference, the NIST AI Risk Management Framework, PCI DSS, HIPAA and each country's data protection law. Proof: an ISO/IEC 42001 evidence folder for due diligence (planned design).

    Regulation and compliance (in Spanish) →
  • How 3

    Not a system; it works with yours

    The AIE agent checks and records in your systems; it doesn't replace them. If the system is missing, we solve it with method: a world-class application or a microapp. Proof: integration with connected systems and Abbi Actions with a contract sheet.

    Services (in Spanish) →
  • How 4

    Bounded, traceable mandate

    Abbi Actions are published only by Abbiamo.ai; the client can restrict them, never expand them. Every step is logged and auditable. Proof: a central Actions console and an audit log.

    Security (in Spanish) →
  • How 5

    Your data, where your case requires

    Four sovereignty levels, up to 100% on your premises, with full isolation per client. Proof: a dedicated tenant in production and an on-premises architecture (planned design).

    Data sovereignty (in Spanish) →
  • How 6

    We take away tasks, not people

    Abbie takes the repetitive work; Caddie guides the human agent, who decides. It always identifies as AI and, if it can't resolve the case, follows the route you configured (a person, a ticket or a callback). Proof: a transition program offered with every implementation.

    Our principles (in Spanish) →

When a proof is still being prepared, we say so: it is marked as «planned design».

02Why Abbie doesn't make things up

The model writes. The rules decide.

When a language model doesn't know something, it fills the gap with something that sounds right. In a bank or a hospital that isn't a matter of style: it's a compliance failure. That's why Abbie checks the sources you authorize in a fixed order, and a price, a balance or a deadline only comes from your sources, never from the internet or the model's memory. Every answer is logged with the source that supported it.

  1. Step 1

    Your data, live

    What your systems say right now.

  2. Step 2

    Your approved documents

    Manuals, policies and rates your company authorized, with an expiry date.

  3. Step 3

    Official sources you authorize

    For example, a regulator's publication.

  4. Step 4

    Verified public sources

    For general information only, never for critical data.

  5. Step 5

    The route you configure

    A person, a ticket or a callback, or no answer.

    See how it works (in Spanish) →

Simplified version of the seven-level answer hierarchy in Abbi Studio.

03Compliance by design

Built for organizations that are held accountable.

At Abbiamo.ai we build artificial intelligence agents that converse, decide the next step and act: AIE agents (Autonomous Intelligent Entities). We build them for organizations that are held accountable: banking, insurance, health, telecommunications, energy, mining, government and BPOs. We don't adapt to regulation afterwards; we build from it, following ISO/IEC 42001, the NIST AI Risk Management Framework, the EU AI Act as a reference, PCI DSS for payments, HIPAA for health and each country's data protection law. Each client's data and knowledge live isolated in their own environment.

  • Test 1

    Bounded mandate

    Abbi Actions are published only by Abbiamo.ai; the client can restrict them, never expand them.

  • Test 2

    Supported answers

    Abbie answers only with what she can support, in a source order the client sets; when there is no support, she says so.

    Why Abbie doesn't make things up →
  • Test 3

    Full traceability

    Every decision and every answer is logged with its source and is auditable.

  • Test 4

    Always identifies as AI

    Abbie always introduces herself as artificial intelligence and never poses as a human.

  • Test 5

    Shared, explicit responsibility

    We make clear what Abbiamo.ai protects and what the client controls: call recording, telephony and infrastructure.

    See the standards we follow (in Spanish) →

We follow these standards in building our products and services. When a client requests it, we make the corresponding documentation available.

04An AIE agent is not a system

Abbie doesn't replace your systems. She uses them.

An AIE agent works the way a person works in their role: she checks your systems, records what is required and answers only with what she can support. She doesn't invent data or improvise processes.

  • System

    Systems of record (ERP, CRM, core)

    They store the data and apply the business rules. The business truth lives here.

  • App

    Web app or microapp

    Turns an already defined flow into screens and rules. The truth lives in the system behind it.

  • Business definition

    Process or flow

    Says what is done, in what order and with which indicators. It lives in your organization.

  • Governed AI agent

    AIE agent (Abbie or Caddie)

    Converses, understands, checks and acts within its mandate. Abbie executes; Caddie prepares and the human agent decides. It owns neither data nor rules.

—If the system is missing

If the system exists, Abbie uses it. If it doesn't, we design it with you.

What an AIE agent is not: not a system of record (it checks the business truth, it doesn't store it); not an app, and it doesn't replace your ERP or CRM; not a process, and it doesn't define, guess or invent one; it doesn't create data: if there is no support, it says so and offers you the next step.

  1. Step 1

    We understand the need

    What has to happen and who needs it.

  2. Step 2

    We define flows and indicators

    In what order it is done and how it is measured.

  3. Step 3

    We choose the tool

    A world-class application or a custom microapp.

  4. Step 4

    We connect it with Abbi Actions

    So Abbie and Caddie can work with it.

05Portfolio

Seven offers, one standard.

Four products and three services so human agents, AIE agents and systems work together. Abbie and Caddie run on AbbiAI, the engine that orchestrates models, knowledge and tools, and are governed in Abbi Studio, the main platform, where Abbi Actions, Abbi Tasks and Abbi Flow live.

Products

AProduct

Abbie

An autonomous AIE agent that talks with your customers and takes actions in your systems, within her mandate.

Meet Abbie →
Abbie executes Talks with the customer
BProduct

Caddie

An AIE agent that guides the human agent, runs quality control and blocks progress when a mandatory condition is missing.

Meet Caddie →
Caddie guides · you decide Gathers the context
CProduct

Abbi Studio

Design the agent: prompt, context and rules. For Abbie, for your platform or for your human team.

Discover Abbi Studio →
Abbi Actions · Abbi Tasks · Abbi Flow Abbi Actions
DProduct

Abbi PitWall

Verifies, diagnoses and improves your agents in live operation.

Discover Abbi PitWall →
Verifier Listen

Services

EService

Custom microapp development

Focused applications that bring consistency to specific processes. Scope, timeline and cost are defined per project.

Let's talk about your process →
Service Identifies the process
FService

Process consulting

Designing how human agents, AIE agents and systems work together. It always ends in an implementation-ready design.

Let's design the process →
Service Process diagnosis
Abbie, full-length portrait
Abbie · On duty
AIE agent
06Processes in progress

Every process, in progress and traceable.

01 Intake02 Analysis03 Validation04 Resolution
CASE-0412
Collections · promise to pay
CASE-0413
Support · ticket
CASE-0414
Appointment scheduling
CASE-0415
Customer onboarding
CASE-0416
Customer service
CASE-0417
Escalation to a person
Abbie's log

Illustrative examples, not existing deployments.

Abbie AbbieAIE agent

Autonomous within her mandate. Transparent in her results.

Receives the customer's request in their channel, in natural language.

Abbie · speaking
What I promise in the conversation is recorded in the system.
07Solutions

Complete processes, start to finish.

Abbie resolves processes end to end; Caddie supports your team in the ones that need a person.

  • Process

    Collections

    Reminders, promises to pay and payment plans, handled firmly and respectfully.

    See collections →
  • Process

    Support and customer service

    Tickets, follow-up and answers from current sources.

    See support →
  • Process

    Scheduling and onboarding

    Appointments against the real calendar and sign-ups with verified requirements.

    See scheduling →
  • Process

    Quality, supervision and training

    Evidence-based evaluations and feedback at the close of each interaction.

    See quality →
08Industries

For the most demanding sectors.

Each industry has its own page (in Spanish): what the sector demands, its use cases, the standards we follow and which offer fits.

  • Industry

    Banking and financial services

    Collections, payment plans and disputes.

    See cases →
  • Industry

    Insurance

    Policies, claims and formal complaints.

    See cases →
  • Industry

    Health

    Appointments and sensitive data under control.

    See cases →
  • Industry

    Telecommunications

    Support, collections and new services.

    See cases →
  • Industry

    Energy and utilities

    Bills, payment plans and outage reports.

    See cases →
  • Industry

    Mining

    Communities, work permits and contractors.

    See cases →
  • Industry

    Government

    Procedures, appointments and case numbers.

    See cases →
  • Industry

    BPOs and contact centers

    Quality and after-hours capacity.

    See cases →
09How to start

One complete flow before scaling.

Before enabling every process and channel, prove one operation end to end and measure its result.

  1. Step

    Process diagnosis

    Which systems exist, which data are authorized sources and where the AIE agent decides.

    Process consulting →
  2. Step

    Caddie guides, the human agent decides

    The action is recorded in the system and the Abbi Studio Evaluation console measures the result.

  3. Step

    Abbie executes with confirmation

    The same action, now executed by Abbie after a confirmation.

  4. Step

    More autonomy, if the data justify it

    Autonomy grows action by action, never beyond what the level above allows.

10Data sovereignty

Your data, where your case requires.

Sovereignty means control: who has access, where data reside, how long they are kept and who audits.

  • Level 1

    AI provider's cloud

    Maximum capability and lowest cost; for non-sensitive data only.

  • Level 2

    Dedicated cloud with residency

    Isolated infrastructure in the region or country the client requires.

  • Level 3

    Client's private cloud

    Everything inside the client's perimeter. Nothing goes to third parties.

  • Level 4

    100% on premises

    When the technology allows it, the cost supports it and someone operates it.

    See data sovereignty (in Spanish) →

Architecture options subject to technical and contractual assessment in each case.

11Our principles

We take away tasks, not people.

We believe technology is measured by how it treats people. That's why we design following the ethical references of our time: the UNESCO Recommendation on the Ethics of AI, the OECD AI Principles and the encyclical Magnifica humanitas, which asks that all AI be able to account for its decisions and free people from repetitive work without taking away their place.

  • Principle

    Dignifying work

    AIE agents take on the repetitive work; people, what only they can bring.

  • Principle

    You always know it's AI

    Whoever is on the other side of the conversation always knows they are talking with an AI.

  • Principle

    The route you configure

    If it can't resolve the case, it follows the route you configured (a person, a ticket or a callback), with the full context.

    Our principles (in Spanish) →
12Partners

We reach every company through partners.

Abbiamo.ai is sold 100% through partners. The partner designs, implements and operates with its client. Abbiamo.ai brings the AIE agents, Abbi Actions, the method and technical backing.

  • Channel

    Distributor

    Resells the portfolio in its territory or vertical.

  • Channel

    Corporate channel

    Integrator or consultancy that includes it in its projects.

  • Channel

    Telecommunications provider

    Offers it together with its connectivity and contact channels.

  • Channel

    BPO

    Sells it to its clients or uses it in the services it provides.

    Become a partner →
13FAQ

Common questions before you start.

  • Question

    What is an AIE agent?

    A Cognitive Autonomous Intelligent Entity (AIE): an AI agent that converses, decides the next step and acts in your systems within a mandate you define. It is not a system or an app: it works with yours.

  • Question

    Does Abbie replace my team?

    No. We take away tasks, not people: Abbie handles the repetitive work so your team can focus on what needs judgment. And we propose a program to reassign or train your team, measuring the time freed up.

  • Question

    Where do my data live?

    At the sovereignty level your case requires, from the cloud to your own premises.

  • Question

    Who gives me a quote?

    The partner that serves your company.

    See all questions (in Spanish) →

Put Abbie to work with your own rules.

Tell us which process you want to improve.

Let's talk about your operations

or write to us at hello@abbiamo.ai