Idioma · Language · Lingua
Support, collections and service activations at scale, on the contact channels customers already use.
Support, collections and activations on the contact channels customers already use.
Initial diagnosis and activations with their requirements verified.
Recording, transcription and AI assistance disclosed according to each country's regulations.
The actions come from the proposed initial Abbi Actions catalog; each implementation confirms which ones are enabled.
Support, collections and service activations at scale, on the contact channels customers already use.
Marco Notices of recording, transcription and AI assistance according to each country's regulations; applicable data protection.
Situation
A customer reports a fault in their service and wants to know what comes next.
How it is resolved
Situation
A customer has an outstanding balance and their service is about to be suspended.
How it is resolved
Situation
An activation requires verifying identity, documents and conditions before it goes live.
How it is resolved
Illustrative examples, not existing deployments. The actions, channels and systems in each case depend on the implementation.
End-to-end processes from the agentic use case catalog, with the conversation, each action and the system where it is recorded. Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.
Collections
See the process →Support
See the process →Onboarding
See the process →Support
See the process →Sales
See the process →Sales, collections, support, emergencies, logistics, appointments and more.
See the 20 cases →Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.
Applies to Banking · Telecom · Services · Credit retail
Illustrative conversation
Hours permitted by regulation; no pressure; does not make up amounts.
What Abbie executes
| Step | Action | System | Outcome |
|---|---|---|---|
| 1 | Checks balance and due date | Collections system | Current balance |
| 2 | Verifies identity | CRM | Account holder verified |
| 3 | Generates payment link | Payment gateway | Link sent |
| 4 | Confirms the payment online | Payment gateway | Payment confirmed |
| 5 | Applies the payment to the account | ERP / core | Account up to date |
| 6 | Sends receipt | Email / messaging | Receipt delivered |
Before, without an agent
Applies to Telecom · Internet · Software · Devices
Illustrative conversation
Approved procedures only; escalates with the full context.
What Abbie executes
| Step | Action | System | Outcome |
|---|---|---|---|
| 1 | Checks service status | Network / monitoring | Fault located |
| 2 | Runs remote diagnostics | Device platform | Test recorded |
| 3 | Restarts the device remotely | Device platform | Restart executed |
| 4 | Creates the ticket | Ticketing system | Ticket with reference number |
| 5 | Schedules a technician visit | Field schedule | Visit confirmed |
| 6 | Sends confirmation and reference number | SMS / email | Customer notified |
Before, without an agent
Applies to Banking · Telecom · Energy · Fintech
Illustrative conversation
Exceptions only with human authorization; Caddie blocks incomplete files.
What Abbie executes
| Step | Action | System | Outcome |
|---|---|---|---|
| 1 | Receives and validates documents | Identity validation | Complete file |
| 2 | Creates the customer | CRM | Customer registered |
| 3 | Generates the contract | Contract manager | Contract with reference number |
| 4 | Collects the signature | Electronic signature | Contract signed |
| 5 | Schedules the installation | Field schedule | Visit confirmed |
| 6 | Sends welcome message and contract | Delivered |
Before, without an agent
Applies to Energy · Water · Gas · Telecom
Illustrative conversation
Reports only the times recorded in the system.
What Abbie executes
| Step | Action | System | Outcome |
|---|---|---|---|
| 1 | Locates the address | Commercial system | Area identified |
| 2 | Cross-checks against widespread outages | Incident system | Existing outage |
| 3 | Creates or links the report | Ticketing system | Reference number linked |
| 4 | Dispatches a crew if it is isolated | Field management | Crew assigned |
| 5 | Announces the restoration | SMS / voice | Customer notified |
| 6 | Confirms and closes | Ticketing system | Report closed |
Before, without an agent
Applies to Telecom · Software · Gyms · Subscriptions
Illustrative conversation
Offers only plans and prices from the current catalog.
What Abbie executes
| Step | Action | System | Outcome |
|---|---|---|---|
| 1 | Validates eligibility | Billing / CRM | Available plans |
| 2 | Compares with the current plan | Plan catalog | Difference explained |
| 3 | Sends addendum for signature | Electronic signature | Addendum signed |
| 4 | Applies the change | Billing | Plan active |
| 5 | Sends billing details | Delivered | |
| 6 | Updates the CRM | CRM | History up to date |
Before, without an agent
We don't adapt to regulation afterwards; we build from it. We design the solution following these models and reference frameworks.
We follow these standards in building our products and services. When a client requires it, we make the corresponding documentation available.
Talks with your customers and acts in your systems, within her mandate.
Meet Abbie →Guides the human agent and blocks critical steps. The human agent decides.
Meet Caddie →Operations with a verifiable outcome and an audit log.
Explore the actions →Diagnosis and a design ready to implement in your operations.
Let's design the process →Illustrative cases, not existing deployments.
Your request goes to the partner assigned to your company.
Let's talk about your operations →or write to us at hola@abbiamo.ai