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Service F · Process consulting

We design how they work together: human agents, AIE agents and systems.

Abbie · speaking
We start from the process as it operates today.
01What it solves

A process with people and systems that no one finished designing.

We design the work between human agents, AIE agents (Cognitive Autonomous Intelligent Entities) and connected systems for a specific process in your company. Your partner does it, with Abbiamo.ai's method and backing.

  • Starting point

    Starting situation

    It is not clear who decides what, how exceptions are handled, which controls apply, which information is used or how it is measured.

  • Who it's for

    Companies that are held accountable

    Corporations in regulated industries, BPOs and service providers, always through a partner.

  • An offer in its own right

    It is not a stage of the sale

    Consulting is engaged on its own and always ends in a design that can be implemented.

02What is delivered

A design ready to implement.

Ready to implement with Abbie, Caddie, Abbi Actions or microapps. This is what it contains.

Flow
The work between human agents, AIE agents and systems, step by step.
Decisions and exceptions
Each one with its owner: who authorizes an exception and how quickly.
Controls
The mandatory conditions that are verified before moving forward.
Information
The systems that exist, which ones are connected and which data are the authorized source for what.
Data rules
Residency, data classes, retention, audit and deletion; they determine the choice of sovereignty level.
Autonomy
The degree of autonomy of each action, which starts at «suggests» and rises action by action.
Indicators
The performance indicators the process must meet, which will be measured in the evaluation.
Missing application
If a system is missing, the recommendation of the world-class application or the microapp that solves it.
Assignment by offer
What Abbie handles, what Caddie handles, which catalog actions apply and what needs a microapp.

The format and acceptance criteria of the design are agreed in each project.

03How we work

From the current process to the implementable design.

  1. Step

    Understand the process

    Steps, decisions, exceptions, controls, information and metrics, as it operates today.

  2. Step

    Separate judgment and consistency

    The AIE agent brings judgment, language and adaptation. What must come out the same every time lives in a system, an action or a process.

  3. Step

    Inventory systems and sources

    Which systems exist, which ones are connected and which data are authorized sources.

  4. Step

    Assign each step

    To Abbie, to Caddie, to a catalog action, to your system or to a microapp.

  5. Step

    Design the controls

    Mandatory conditions, owners for each exception and autonomy per action.

  6. Step

    Define the data rules

    With you, to choose the sovereignty level your case requires.

    See the levels →
  7. Step

    Define the indicators

    The performance indicators the process must meet and how they will be measured in operation.

  8. Step

    Recommend what is missing

    If a system is missing, the world-class application or the microapp that solves it.

04What it ends in

It ends in something that gets implemented, not in slides.

Consulting designs. Implementation configures, integrates, tests and puts into operation.

  • Outcome

    An approved design

    Validated by the process owner as the basis for implementation.

  • Outcome

    Each step with its offer

    You know what each part of the portfolio solves and what needs custom development.

  • Next step

    Ready to implement

    The design moves on to solution implementation.

    See implementation →
05Rules that don't change

A serious design starts with the rules.

  • Rule

    No slides

    Every project ends in a design ready to implement.

  • Rule

    A specific process

    It is not generic AI advice: it is the design of the solution for your process.

  • Rule

    Human agents, AIE agents and systems

    We design how they work together; the decisions that require a person stay with a person.

  • Rule

    Exceptions with an owner

    Every exception has someone who authorizes it and a time frame, explicitly and traceably.

  • Rule

    What is confirmed, in plain sight

    The design distinguishes what is already available from what is pending confirmation.

  • Rule

    No generic timelines or rates

    They are defined per project. The quote comes through your partner.

06Keep exploring

Seven offers, one shared approach.

  • Product A

    Abbie

    Talks with your customers. Acts in your systems.

    Meet Abbie →
  • Product B

    Caddie

    Caddie guides you. You decide, within the rules.

    Meet Caddie →
  • Product C

    Abbi Studio

    Design the agent: prompt, context and rules.

    Meet Abbi Studio →
  • Inside Abbi Studio

    Abbi Actions

    Predefined actions with verifiable outcomes.

    Explore the actions →
  • Service E

    Custom microapps and microprocesses

    When your tools fall short.

    Let's talk about your process →
  • Service G

    Implementation

    Your partner configures, integrates, tests and puts it into operation, with our technical backing.

    Let's plan the implementation →
  • Solutions

    Cases by function

    Collections, support, customer service and more, step by step. Illustrative examples.

    See solutions →
  • Pricing

    How services are quoted

    Per project, based on a diagnosis and through your partner.

    See pricing →

Which process do you want to design?

Tell us how it operates today and we will connect you with the right partner.

Let's talk about your operations

or write to us at hola@abbiamo.ai