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Industries

AI that is accountable, in energy and utilities.

Abbie · speaking
Bill disputes, payment agreements and outage reports with full traceability.
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01What the industry requires

Three conditions for being able to operate.

Bill disputes, payment agreements and outage reports with full traceability.

  • Condition

    Disputes with evidence

    Every bill dispute is recorded with its outcome.

  • Condition

    Payment agreements with limits

    Amounts and terms within what the company configures.

  • Condition

    Outage reports

    Every report with its ticket and its traceability.

02Use cases

Who acts, under which rules and what gets recorded.

The actions come from the proposed initial Abbi Actions catalog; each implementation confirms which ones are enabled.

Energy and utilities

Bill disputes, payment agreements and outage reports with full traceability.

Marco Each country's industry and data protection regulations, reviewed before every production deployment.

Caddie

Bill dispute

Situation

A customer disagrees with the amount on their bill.

How it is resolved

  1. Caddie gathers the consumption history the human agent has access to.
  2. He recommends the explanation with its source and the dispute procedure.
  3. He prevents closing without recording the outcome of the dispute.
Abbi Actions
Create ticket · Send document
Controls
Distinguishes confirmed, pending confirmation and unavailable · Incomplete closings blocked
Verifiable outcome
Every dispute is recorded with its outcome.
Abbie

Payment agreement

Situation

A customer with a debt wants to pay in installments.

How it is resolved

  1. Abbie verifies which approved agreements apply to the case.
  2. She generates the agreement and sends the document.
  3. If the case exceeds her mandate, she transfers to a person.
Abbi Actions
Generate agreement · Send document · Generate payment link
Controls
Approved conditions only · Amount and term limits configured by the company
Verifiable outcome
The agreement sent is the same one that was recorded.
Abbie

Outage report

Situation

A customer reports a supply outage.

How it is resolved

  1. Abbie records the report with the necessary data.
  2. She creates the ticket and provides the tracking number.
  3. She reports the status from the system in every inquiry.
Abbi Actions
Create ticket
Controls
Minimal data · Escalation to a person when needed
Verifiable outcome
Every report has its ticket and its traceability.

Illustrative examples, not existing deployments. The actions, channels and systems in each case depend on the implementation.

03Agentic use cases

Abbie converses and executes the action in your systems.

End-to-end processes from the agentic use case catalog, with the conversation, each action and the system where it is recorded. Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.

Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.

Case 03Collections

Collections with payment confirmation

Applies to Banking · Telecom · Services · Credit retail

Illustrative conversation

  1. AbbieI'm Abbie, an AI assistant. You have a balance of $1,280 due today. Shall I send you a payment link?
  2. ClientYes, by WhatsApp.
  3. AbbiePayment received. Your account is now up to date and I've sent you the receipt.

Hours permitted by regulation; no pressure; does not make up amounts.

What Abbie executes

StepActionSystemOutcome
1Checks balance and due dateCollections systemCurrent balance
2Verifies identityCRMAccount holder verified
3Generates payment linkPayment gatewayLink sent
4Confirms the payment onlinePayment gatewayPayment confirmed
5Applies the payment to the accountERP / coreAccount up to date
6Sends receiptEmail / messagingReceipt delivered

Before, without an agent

  • The collector makes a promise; the payment is reconciled days later
  • No confirmation to the customer
  • Repeated calls to people who already paid
6 actionsin 5 systems, executed and recorded by Abbie in a single contact [flujo]
2.15×service minutes per position compared with a human agent [1]
−62 %cost per service minute compared with a human agent [1]
See the case in the catalog →
Case 04Collections

Payment agreement with signature

Applies to Banking · Lending · Utilities

Illustrative conversation

  1. ClientI can't pay it all this month.
  2. AbbieI can offer you 3 payments of $2,100 under the approved conditions. Shall we make it formal?
  3. AbbieI've sent you the agreement for signature. Once you sign, I'll schedule the payments and remind you of each date.

Outside her mandate, she hands over to a person; Caddie blocks incomplete closings.

What Abbie executes

StepActionSystemOutcome
1Verifies approved conditionsCollections rulesValid options
2Offers only authorized optionsAbbi ActionsOption accepted
3Generates the agreementCollections systemAgreement with reference number
4Sends for electronic signatureElectronic signatureAgreement signed
5Schedules the paymentsCollections systemSchedule created
6Sends remindersMessagingNotices scheduled

Before, without an agent

  • An advisor puts the agreement together by hand
  • Signature in person or by email
  • No reminders for each payment
6 actionsin 5 systems, executed and recorded by Abbie in a single contact [flujo]
80 %of common cases resolved without human intervention (2029 projection) [3]
−30 %operating cost with agentic AI (2029 projection) [3]
See the case in the catalog →
Case 09Onboarding

Customer onboarding with a digital contract

Applies to Banking · Telecom · Energy · Fintech

Illustrative conversation

  1. ClientI want to sign up for the 500 Mbps plan.
  2. AbbieI need your ID and a proof of address. You can upload them here.
  3. AbbieDocuments validated. I've sent you the contract; once you sign it, I'll schedule the installation.

Exceptions only with human authorization; Caddie blocks incomplete files.

What Abbie executes

StepActionSystemOutcome
1Receives and validates documentsIdentity validationComplete file
2Creates the customerCRMCustomer registered
3Generates the contractContract managerContract with reference number
4Collects the signatureElectronic signatureContract signed
5Schedules the installationField scheduleVisit confirmed
6Sends welcome message and contractEmailDelivered

Before, without an agent

  • Documents by email or at a branch
  • Double data entry in several systems
  • Files returned for missing items
6 actionsin 6 systems, executed and recorded by Abbie in a single contact [flujo]
3.5×hours of coverage: 168 h/week compared with 48 h for an 8 × 6 shift [calculation]
$8.01 → $0.10USD per contact: agent-assisted compared with self-service [2]
See the case in the catalog →
Case 15Support

Outage report and restoration notice

Applies to Energy · Water · Gas · Telecom

Illustrative conversation

  1. ClientThere's no power on my street.
  2. AbbieThere is an outage registered in your area. I'll add you to the report.
  3. AbbieService was restored at 19:40. Do you have power at home now?

Reports only the times recorded in the system.

What Abbie executes

StepActionSystemOutcome
1Locates the addressCommercial systemArea identified
2Cross-checks against widespread outagesIncident systemExisting outage
3Creates or links the reportTicketing systemReference number linked
4Dispatches a crew if it is isolatedField managementCrew assigned
5Announces the restorationSMS / voiceCustomer notified
6Confirms and closesTicketing systemReport closed

Before, without an agent

  • Thousands of calls about the same outage
  • Duplicate reports
  • The customer doesn't know when service will be restored
6 actionsin 5 systems, executed and recorded by Abbie in a single contact [flujo]
3.5×hours of coverage: 168 h/week compared with 48 h for an 8 × 6 shift [calculation]
2.15×service minutes per position compared with a human agent [1]
See the case in the catalog →
04Compliance by design

Standards we follow for your industry.

We don't adapt to regulation afterwards; we build from it. We design the solution following these models and reference frameworks.

Industry
Each country's industry regulations, reviewed before every production deployment.
Payments
PCI DSS requirements for handling payment data.
AI management and risk
ISO/IEC 42001 and the NIST AI Risk Management Framework, with the EU AI Act as a reference.
Personal data protection
GDPR (European Union), LFPDPPP (Mexico), LGPD (Brazil), Law 1581 (Colombia), Law 81 (Panama) and the equivalent regulations of each country where we operate.

We follow these standards in building our products and services. When a client requires it, we make the corresponding documentation available.

05Which offer fits

Start with one process, grow with data.

  • Product A

    Abbie

    Talks with your customers and acts in your systems, within her mandate.

    Meet Abbie →
  • Product B

    Caddie

    Guides the human agent and blocks critical steps. The human agent decides.

    Meet Caddie →
  • Product C

    Abbi Actions

    Operations with a verifiable outcome and an audit log.

    Explore the actions →
  • Service F

    Process consulting

    Diagnosis and a design ready to implement in your operations.

    Let's design the process →

Illustrative cases, not existing deployments.

Tell us which process you want to improve.

Your request goes to the partner assigned to your company.

Let's talk about your operations

or write to us at hola@abbiamo.ai