Idioma · Language · Lingua
Procedures, appointments and case-number follow-up with current official information and 24-hour service.
Requirements and procedures only from official documents.
Appointments and case-number follow-up also after hours.
Mandatory steps blocked in every procedure.
The actions come from the proposed initial Abbi Actions catalog; each implementation confirms which ones are enabled.
Procedures, appointments and case-number follow-up with current official information and 24-hour service.
Marco Transparency, data protection and citizen service regulations applicable to each institution.
Situation
A person needs an appointment for an in-person procedure.
How it is resolved
Situation
A person asks about the status of a request.
How it is resolved
Situation
Service staff must apply the correct procedure for each request.
How it is resolved
Illustrative examples, not existing deployments. The actions, channels and systems in each case depend on the implementation.
End-to-end processes from the agentic use case catalog, with the conversation, each action and the system where it is recorded. Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.
Appointments
See the process →Service
See the process →Sales, collections, support, emergencies, logistics, appointments and more.
See the 20 cases →Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.
Applies to Healthcare · Services · Dealerships · Government
Illustrative conversation
Does not give diagnoses or medical advice.
What Abbie executes
| Step | Action | System | Outcome |
|---|---|---|---|
| 1 | Checks real availability | Scheduling | Open slots |
| 2 | Creates the appointment | Scheduling | Appointment recorded |
| 3 | Sends calendar invitation | Invitation accepted | |
| 4 | Sends requirements and preparation instructions | Email / messaging | Requirements delivered |
| 5 | Reminds and confirms | SMS / messaging | Attendance confirmed |
| 6 | Reschedules or releases the slot | Scheduling | Schedule updated |
Before, without an agent
Applies to Government · Universities · Notaries · Insurers
Illustrative conversation
Current official information only; always identifies herself as AI.
What Abbie executes
| Step | Action | System | Outcome |
|---|---|---|---|
| 1 | Verifies the applicant's identity | Registry / CRM | Applicant verified |
| 2 | Checks the case status | Procedures system | Current status |
| 3 | Receives missing documents | Digital file | Document attached |
| 4 | Schedules an appointment if required | Scheduling | Appointment confirmed |
| 5 | Notifies every status change | SMS / email | Citizen notified |
| 6 | Records the interaction | Procedures system | Interaction audited |
Before, without an agent
We don't adapt to regulation afterwards; we build from it. We design the solution following these models and reference frameworks.
We follow these standards in building our products and services. When a client requires it, we make the corresponding documentation available.
Talks with your customers and acts in your systems, within her mandate.
Meet Abbie →Guides the human agent and blocks critical steps. The human agent decides.
Meet Caddie →Operations with a verifiable outcome and an audit log.
Explore the actions →Diagnosis and a design ready to implement in your operations.
Let's design the process →Illustrative cases, not existing deployments.
Your request goes to the partner assigned to your company.
Let's talk about your operations →or write to us at hola@abbiamo.ai