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AI that is accountable, in healthcare.

Abbie · speaking
Appointments, reminders and administrative guidance with sensitive data under control and people always available.
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01What the industry requires

Three conditions for being able to operate.

Appointments, reminders and administrative guidance with sensitive data under control and people always available.

  • Condition

    Sensitive data

    Data minimization and visibility according to each person's permissions.

  • Condition

    No medical advice

    Abbie does not give diagnoses: she transfers to a person when the conversation requires it.

  • Condition

    Real schedule

    The appointment confirmed to the patient is the one that stays in the schedule.

02Use cases

Who acts, under which rules and what gets recorded.

The actions come from the proposed initial Abbi Actions catalog; each implementation confirms which ones are enabled.

Healthcare

Appointments, reminders and administrative guidance with sensitive data under control and people always available.

Marco Sensitive personal data: minimization, per-person permissions and notices according to each country's regulations (for example, the LFPDPPP in Mexico).

Abbie

Appointment scheduling and reminders

Situation

A patient wants to schedule, confirm or change an appointment outside office hours.

How it is resolved

  1. Abbie checks availability in the scheduling system.
  2. She schedules, confirms or reschedules the appointment and sends the confirmation.
  3. She does not give diagnoses or medical advice: she transfers to a person when the conversation requires it.
Abbi Actions
Schedule appointment · Send document
Controls
States nothing outside authorized sources · Escalation in cases of distress, illness or confusion · Decisions on access to services belong to the institution; Abbie informs, records and escalates
Verifiable outcome
The appointment confirmed to the patient is the same one recorded in the schedule.
Abbie

Administrative guidance

Situation

A patient asks about the requirements, documents or administrative steps for a service.

How it is resolved

  1. Abbie answers from the current documents the institution approved.
  2. She sends the list of requirements on the contact channel the patient chooses.
  3. If the question exceeds her mandate, she hands the conversation to a person on the team.
Abbi Actions
Send document · Create ticket
Controls
Sources with a validity period · Minimal data · Decisions on access to services belong to the institution; Abbie informs, records and escalates
Verifiable outcome
Every answer can be traced back to the current document that produced it.
Caddie

Guided service with sensitive data

Situation

The human agent needs the patient's context without seeing more than their role allows.

How it is resolved

  1. Caddie gathers only the context that person has access to.
  2. He recommends the answer with its source and keeps the procedure checklist.
  3. He blocks sending information if a mandatory verification is missing.
Abbi Actions
Verify identity · Send document
Controls
Permission-based visibility · Blocking while verifications are pending · Decisions on access to services belong to the institution; Abbie informs, records and escalates
Verifiable outcome
Every inquiry and every delivery is recorded and auditable.

Illustrative examples, not existing deployments. The actions, channels and systems in each case depend on the implementation.

03Agentic use cases

Abbie converses and executes the action in your systems.

End-to-end processes from the agentic use case catalog, with the conversation, each action and the system where it is recorded. Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.

Illustrative conversations, not existing deployments; actions, channels and systems depend on each implementation.

Case 08Appointments

Scheduling with reminders

Applies to Healthcare · Services · Dealerships · Government

Illustrative conversation

  1. ClientI need an appointment with the dermatologist.
  2. AbbieI have Thursday at 10:30 or Friday at 17:00. Which do you prefer?
  3. AbbieBooked. I've sent you the calendar invitation and I'll remind you a day before.

Does not give diagnoses or medical advice.

What Abbie executes

StepActionSystemOutcome
1Checks real availabilitySchedulingOpen slots
2Creates the appointmentSchedulingAppointment recorded
3Sends calendar invitationEmailInvitation accepted
4Sends requirements and preparation instructionsEmail / messagingRequirements delivered
5Reminds and confirmsSMS / messagingAttendance confirmed
6Reschedules or releases the slotSchedulingSchedule updated

Before, without an agent

  • Phone line saturated during office hours
  • Manual reminders
  • Slots lost to no-shows
6 actionsin 4 systems, executed and recorded by Abbie in a single contact [flujo]
3.5×hours of coverage: 168 h/week compared with 48 h for an 8 × 6 shift [calculation]
−29 %no-shows with automatic reminders [5]
See the case in the catalog →
Case 11Claims

Claim report (first notice of loss)

Applies to Auto insurance · Home · Medical expenses

Illustrative conversation

  1. ClientSomeone crashed into me, what do I do?
  2. AbbieIs anyone injured? If not, take photos of the damage and upload them here.
  3. AbbieClaim opened. I assigned an adjuster and scheduled the inspection; I've sent you the reference number.

Coverage and payment decisions belong to the insurer.

What Abbie executes

StepActionSystemOutcome
1Asks about injuriesTriage rulesInjuries → person
2Validates policy and coveragePolicy systemCoverage in force
3Receives photos and dataDigital fileEvidence saved
4Opens the claimClaims systemClaim reference number
5Assigns an adjusterClaims systemAdjuster assigned
6Schedules the inspectionSchedulingAppointment confirmed

Before, without an agent

  • Long call to capture data
  • Photos by email or on site
  • Manual adjuster assignment
6 actionsin 5 systems, executed and recorded by Abbie in a single contact [flujo]
3.5×hours of coverage: 168 h/week compared with 48 h for an 8 × 6 shift [calculation]
2.15×service minutes per position compared with a human agent [1]
See the case in the catalog →
04Compliance by design

Standards we follow for your industry.

We don't adapt to regulation afterwards; we build from it. We design the solution following these models and reference frameworks.

Healthcare
HIPAA safeguards (United States) for health information and, in Mexico, NOM-024-SSA3 for electronic health record information systems.
AI management and risk
ISO/IEC 42001 and the NIST AI Risk Management Framework, with the EU AI Act as a reference.
Personal data protection
GDPR (European Union), LFPDPPP (Mexico), LGPD (Brazil), Law 1581 (Colombia), Law 81 (Panama) and the equivalent regulations of each country where we operate.

We follow these standards in building our products and services. When a client requires it, we make the corresponding documentation available.

05Which offer fits

Start with one process, grow with data.

  • Product A

    Abbie

    Talks with your customers and acts in your systems, within her mandate.

    Meet Abbie →
  • Product B

    Caddie

    Guides the human agent and blocks critical steps. The human agent decides.

    Meet Caddie →
  • Product C

    Abbi Actions

    Operations with a verifiable outcome and an audit log.

    Explore the actions →
  • Service F

    Process consulting

    Diagnosis and a design ready to implement in your operations.

    Let's design the process →

Illustrative cases, not existing deployments.

Tell us which process you want to improve.

Your request goes to the partner assigned to your company.

Let's talk about your operations

or write to us at hola@abbiamo.ai